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HOW CAN I PURCHASE MY PRODUCTS DIRECTLY ON THE PUPA WEBSITE?
It is very easy to make an order on our official website:
- First of all, check in the Deliveries page if your country is currently served by our online shop.
- Select the products that you want to buy, and add them to the Shopping Cart.
- When you have added all the products, go to checkout and follow the instructions.
- You will be asked for an address to which the products should be sent. Enter your data and proceed.
I WANT TO CHANGE THE SHIPPING ADDRESS FOR MY ORDER, WHAT DO I HAVE TO DO?
We try to provide the fastest service we can to our customers and this involves orders being processed immediately. Sadly once an order has been made online we can't modify and cancel it.
We advise you to check that the address that you have entered, products you placed in your cart and promo codes before you confirm an order.
Lastly, we suggest that you register a MyPUPA account: this gives you an address book in your personal area, enabling you to manage your deliveries more easily.
WHERE CAN I HAVE MY ONLINE ORDER DELIVERED TO?
You can receive PUPA products ordered on our website in the countries shown on the Deliveries page.
DO THE PRICES SHOWN INCLUDE TAXES?
No, prices shown on the site doesn't included taxes. They will be calculated at checkout following your billing location.
How can I keep up to date about new products?
Please sign up to our newsletter to get previews of our new products and find out about our news. You can also find out about our latest new products in the NEWS section of our website.
Do PUPA products contain formaldehyde?
This substance is not an ingredient of any of our products.
Would it be possible to also buy the single make-up products found inside kit, separately?
No, the kit is sold exclusively as a whole. Also, no refills exist to replace the finished make-up cakes inside the kits.
How many days before sun exposure should I start to use the Super Tan Activator?
It depends on your phenotype. If you have a very fair complexion, you can apply it once a day for at least a week.If you have a darker complexion, you only need to apply it for two or three days before sun exposure.As for any treatment product, the result is subjective and is linked to the body's natural ability to produce melanin.
Do your shower foams contain preservatives?
The preservative system is essential to protect the product from microbiological pollution, therefore it is also present in our shower foams, products which are at risk of contamination due to their water content.
Which is the best time of the year to use the Reshaping Salt Scrub?
We suggest you to use the Reshaping Salt Scrub throughout the whole year.
Before the summer season: to eliminate dead cells and enable a more even and glowing tan.
After the summer: to soften the skin, and eliminating uneven colour.
During the winter: when the skin is particularly parched and flakes off because of the cold weather.